REFUND POLICY

By accessing and using BRIGHT GROUP (EASY-PE), YOU accept and agree to the terms, conditions, and rules without limitation and/or qualification.

We reserve the right to modify the terms at any time without giving YOU any prior notice. Your use of BRIGHT GROUP (EASY-PE) following any such modification constitutes your agreement to follow and be bound by the terms as modified. Any additional terms and conditions, disclaimers, privacy policies, and other policies applicable in general and/or to specific areas of this website, BRIGHT GROUP (EASY-PE), or to a particular service are also considered as terms.

BRIGHT GROUP (EASY-PE) does not at any point of time during any transaction between the USER and merchant/vendor and/or service provider take ownership of any of the products/services provided by the merchant. Nor does BRIGHT GROUP (EASY-PE) at any point assert any rights or claims over the products/services offered by the merchant to the USER. The cancellation/refund, if any, will be governed as per the terms and conditions of the aggregator or of the merchant/vendor. BRIGHT GROUP (EASY-PE) has no role in governing refund/cancellation charges. BRIGHT GROUP (EASY-PE) will not be responsible for refund/cancellation including any charges arising therefrom.

In the event YOU erroneously send a payment to the wrong party or have sent a payment for a wrong amount, BRIGHT GROUP (EASY-PE) shall have no liability in this regard and your only recourse will be to contact such third party to whom such payment was sent and seek a refund (if any). BRIGHT GROUP (EASY-PE) will not refund or reverse a payment erroneously made by YOU.

All sales of prepaid recharge on the BRIGHT GROUP (EASY-PE) platform are final with no refund or exchange permitted. YOU are responsible for the mobile number or DTH account number for which YOU purchased the prepaid recharge and all charges that result from those purchases. YOU are also responsible for the information relating to data cards and similar recharge services and all charges that result from those purchases. BRIGHT GROUP (EASY-PE) is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect data card information and/or similar services.

BRIGHT GROUP (EASY-PE) disclaims any accountability, legal losses/damages or otherwise, that might arise because of the act, omission, or otherwise of any USER on its website/mobile application or caused by the same. USER/YOU expressly admit that BRIGHT GROUP (EASY-PE) is only a payment facilitator and intermediary, and as such, stands indemnified from any accountability that might arise because of the same. YOU (USER) moreover acknowledge that visiting/using the BRIGHT GROUP (EASY-PE) website/mobile application is an implicit reception/confirmation of this disclaimer on your part.

YOU are requested to go through the merchant/vendor-provided terms and conditions on their website and/or platform. BRIGHT GROUP (EASY-PE) is not responsible for your inability to access such terms and conditions or for any loss resulting from such terms and conditions or lack thereof. YOU agree and acknowledge that the actual contract for sale is directly between YOU and the merchant/vendor. BRIGHT GROUP (EASY-PE) does not control or prevent changes in the published details and descriptions of websites/apps operated by the aggregator or the merchant/vendor and is not responsible for any content therein.

BRIGHT GROUP (EASY-PE) has no control over the existence, quality, safety or legality of items displayed; the accuracy of the aggregator’s content or listings; the ability of the aggregator and merchant/vendor to sell items or provide services. BRIGHT GROUP (EASY-PE) does not at any point of time during any transaction between YOU and the aggregator/merchant/vendor take ownership of any of the listings, bookings or services offered by the aggregator/merchant/vendor. Nor does BRIGHT GROUP (EASY-PE) at any point assert any rights or claims over the same offered by the aggregator/merchant/vendor to YOU.

The aggregator or the merchant/vendor is solely responsible for the content/listings/bookings made available by it through the BRIGHT GROUP (EASY-PE) platform and YOU should contact the respective aggregator or merchant/vendor directly. For more information, we request YOU to contact the vendor/merchant/service provider in order to get further clarifications and confirmation, or the same can be confirmed on their websites as well.

BRIGHT GROUP (EASY-PE) is not a warrantor of the content/listings/bookings/services being offered on BRIGHT GROUP (EASY-PE) by various aggregators or merchant/vendors. YOU understand that any issue or disputes regarding the warranty, guarantee, quality, and service will be addressed as per the terms and conditions of the aggregator or the merchant/vendors, and YOU agree to handle such issues and disputes directly between YOU and the aggregator or merchant/vendor.

BRIGHT GROUP (EASY-PE) is not responsible for any warranty, guarantee, post-sale claims, genuineness of listings/bookings, content, products and services. BRIGHT GROUP (EASY-PE) will not be liable for any claims including but not limited to any misrepresentation by the aggregator or the merchant/vendor in its content/listings/bookings.

Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical, typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure events, government/regulatory actions, orders, notifications, etc., and/or acts and omissions of third parties, etc.

Any amount transferred erroneously or for any reason by the USER shall not be refunded to the USER in any circumstances.

The USER understands and agrees that BRIGHT GROUP (EASY-PE) is not a party to the contract between the USER and the merchant establishment. BRIGHT GROUP (EASY-PE) does not endorse any advertiser or merchant linked to its website. Furthermore, BRIGHT GROUP (EASY-PE) is under no obligation to monitor the merchant establishment's services/products used by the USER. The merchant establishment alone will be responsible for all obligations under the contract including, without limitation, warranties or guarantees.

Any dispute with or complaint against any merchant establishment must be directly resolved by the USER with the merchant establishment. It is clarified that BRIGHT GROUP (EASY-PE) shall not be responsible or liable for any deficiency in goods and/or services purchased using the BRIGHT GROUP (EASY-PE) wallet.

Any payment made erroneously by the USER to any merchant establishment or any erroneous transfer to any person shall not be refunded to the USER by BRIGHT GROUP (EASY-PE) in any circumstances.

Any web-link on the platform to a third-party site is not an endorsement of that web-link. By using or browsing any such other web-link, the USER shall be subject to the terms and conditions in relation to that web-link.

In the event of any dispute (defined below), BRIGHT GROUP (EASY-PE) records shall be binding as the conclusive evidence of the transactions carried out through use of the wallet.

BRIGHT GROUP (EASY-PE) will not be responsible for recovering the money in case the account holder initiates fund transfer to an unintended or incorrect account.

The following terms and conditions shall be applicable to the provision of any fund transfer and fund collection facility provided/facilitated by BRIGHT GROUP (EASY-PE). The USER shall provide correct beneficiary details to BRIGHT GROUP (EASY-PE) at the time of availing the said facility.

The USER shall be solely responsible for entering wrong beneficiary details like an incorrect virtual payment address, incorrect mobile number, account number, or IFSC code, due to which the funds are transferred to an incorrect beneficiary. The USER agrees that the payment order shall become irrevocable when it is executed by BRIGHT GROUP (EASY-PE).

The USER is responsible for the accuracy and authenticity of the instructions provided to BRIGHT GROUP (EASY-PE) and the same, if in the form and manner prescribed by BRIGHT GROUP (EASY-PE), shall be considered sufficient to operate the said facility. BRIGHT GROUP (EASY-PE) shall not be required to independently verify the instructions.

BRIGHT GROUP (EASY-PE) has no liability if it does not or is unable to stop or prevent the implementation of any payment order issued by the USER. Once a payment order is issued by the USER, the same cannot be subsequently revoked by the USER.

All instructions, requests, directives, orders, and directions entered by the USER are based upon the USER’s decisions and are the sole responsibility of the USER.

Refunds (if any) will be credited to your BRIGHT GROUP (EASY-PE) wallet account.

In case of a refund of any product or service, the cashback amount will be rolled back. In case the cashback has been consumed by a user, the required amount will be deducted from the original refund amount of the product/service.

REFUND FOR FAILED TRANSACTIONS

In the event a transaction is marked as failed, but the amount has been debited from the USER’s bank account or wallet, the amount will be refunded instantly to the USER’s BRIGHT GROUP (EASY-PE) wallet account, subject to successful confirmation of the transaction failure. The refund will be processed through the applicable payment system and reflected in the USER’s wallet account accordingly.

Refunds for failed transactions will not apply to transactions that are successfully completed, incorrectly initiated by the USER, or where the USER has provided incorrect beneficiary or service details.

REFUND PROCESSING & DURATION

Refunds (if any) will be credited to the BRIGHT GROUP (EASY-PE) wallet account instantly, subject to successful confirmation of the refund eligibility.

If the USER requests the refund to be transferred to the original payment mode used for the transaction (such as bank account, UPI, debit card, credit card, or other applicable payment method), the refund will be processed within 48 hours from the time the refund request is approved. The actual time taken for the amount to reflect in the original payment mode may vary depending on the respective bank, payment gateway, card issuer, UPI provider, or other financial institution.

REFUND FOR FAILED TRANSACTIONS

In the event a transaction is marked as failed, but the amount has been debited from the USER’s bank account or other payment method, the amount will be refunded instantly to the USER’s BRIGHT GROUP (EASY-PE) wallet account, subject to successful confirmation of the transaction failure.

If the USER requests the refund to be transferred to the original payment mode, the refund will be processed within 48 hours from the approval of the refund request. The actual crediting time may vary depending on the respective bank, payment gateway, card issuer, UPI provider, or other financial institution.

Refunds for failed transactions will not apply to transactions that are successfully completed, incorrectly initiated by the USER, or where the USER has provided incorrect beneficiary or service details.